Website & service terms

These terms explain how you may use this website and how our quotations and services work in outline. They are an overview: the terms that govern any actual work are those in the written quotation and service agreement we issue and you accept.

All prices shown on this website, including on our plans and pricing pages, are guide “from” prices to help you judge whether we are likely to fit your budget. They are not offers and they are not fixed quotations.

The exact scope, price, frequency and start date for your property are confirmed only in a written quotation, which we issue after we understand the property and the work required — sometimes from the details and photographs you send, and sometimes after a site visit.

Submitting a form on this website, requesting a quotation or requesting a site survey is a request for information. It does not create a contract and does not oblige either of us to proceed. A contract is formed only when we and you agree a written quotation or service agreement.

This website does not currently take payments, sign agreements electronically or set up Direct Debit mandates. If we introduce those facilities we will use an appropriate regulated provider and will say so clearly.

Where you contract with us in the course of a business — including companies, landlords, managing agents and other organisations — the signed quotation and service agreement govern the relationship, including scope, frequency, pricing, notice periods and termination. Where those documents conflict with this website, the signed documents take precedence.

If you are a consumer, you have legal rights that these terms do not reduce or exclude. In particular:

• services must be carried out with reasonable care and skill, and where a price or time has not been fixed in advance, the charge and the time taken must be reasonable;
• where you enter into a service contract with us at a distance — for example entirely by phone, email or through this website — you normally have a statutory period of 14 days from the day after the contract is made in which you may cancel without giving a reason;
• if you expressly ask us to begin the service during that 14-day period, you may still cancel, but you may be required to pay a proportionate amount for the service already supplied up to the point you told us you were cancelling;
• your right to cancel within that period can come to an end once the service has been fully performed, but only where the applicable conditions are met — that is, you expressly requested the early start and acknowledged that you would lose the cancellation right once the service was fully performed;
• cancellation or termination charges must be fair and must reflect genuine losses; they must not be a disguised penalty.

Nothing in a quotation, service agreement, plan notice period or these website terms overrides your statutory rights. If a term of ours conflicts with your statutory rights, your statutory rights apply.

To cancel, simply tell us in a clear statement by email to office@verdenza.co.uk or by phone on 0151 272 4561.

Our cleaning and general maintenance work does not include regulated or specialist trades. The following are excluded unless they are separately and properly arranged in writing and carried out by an appropriately competent and qualified person:

• gas work of any kind;
• notifiable electrical work;
• structural work, or work affecting the structure of a building;
• asbestos work, and work on fire-safety, lift, or other regulated building systems;
• any other specialist work requiring specific competence, certification or statutory notification.

If work you ask for turns out to fall into any of these categories, we will tell you rather than proceed.

To let us do the work safely and on time, you agree to:

• provide safe and timely access to the property and the areas concerned at the agreed times;
• tell us about known hazards, restrictions, alarm and access arrangements, and anything else relevant to safe working;
• provide access to power and water where the work requires it;
• keep valuables and fragile items secure or tell us about them in advance;
• confirm in writing any key or access-device arrangements you want us to hold.

If we cannot gain access at an agreed time through no fault of ours, we may have to reschedule, and a reasonable charge reflecting our actual costs may apply where the quotation or agreement provides for it.

Work outside the agreed written scope is carried out only with your prior approval. Where extra work is needed, we will tell you what it involves and what it will cost before doing it, and the agreed scope will be updated in writing.

Payment terms — amounts, invoicing frequency, due dates and accepted payment methods — are those set out in your written quotation or service agreement. Where a late-payment charge or interest applies, it will be stated there. We do not collect card details or full bank security details through this website.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or of our failing to use reasonable care and skill.

We do not exclude or limit our liability in any way for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any matter for which it would be unlawful to exclude or limit liability, including your statutory rights as a consumer.

Subject to the above, we are not liable for loss or damage that was not foreseeable, for damage arising from pre-existing defects or wear that we did not cause, or — where you are a business — for loss of profit, loss of business, business interruption or loss of business opportunity. Any liability caps that apply to business customers are set out in the signed agreement.

Please report any damage or concern to us promptly so that we can investigate while the facts are fresh. Current insurance and competence evidence is provided where held and relevant before work begins.

The content of this website is provided for general information about our services. Photographs and service examples are illustrative of typical scopes and are not records of specific customer work unless expressly stated. We may change the website and our published guide prices at any time. Please do not misuse the site, attempt to gain unauthorised access, or submit false or abusive information through our forms.

We handle personal data as described in our privacy notice, and browser storage as described in our cookie and storage policy.

If something goes wrong, please use our complaints procedure. We would rather hear about a problem and put it right.

These terms and any contract between us are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you keep the benefit of any mandatory consumer protections of the law of your home nation and may bring proceedings in its courts.