Privacy notice

Verdenza Cleaning & Property Services Ltd is the controller of the personal data described in this notice. We decide how and why your personal data is used when you contact us, request a quotation or receive services from us.

If you have any question about this notice or about how we use your information, contact us at office@verdenza.co.uk or 0151 272 4561.

We collect only what we need in order to answer you and to deliver services:

• Enquiry and contact data — your name, business name where relevant, email address, telephone number, property address or postcode, the type of enquiry, the services you are interested in and anything you tell us in your message.
• Quotation and customer data — details about the property and the work required, agreed scope, schedules, access and key arrangements where you provide them, site notes, and the records needed to invoice and to run the service.
• Correspondence — emails, letters, text messages and notes of telephone conversations with you.
• Limited technical data — because our website uses only essential storage, this is limited to what our hosting and email providers process automatically to deliver and secure the site and to send email, such as IP address, request logs and email delivery status.
• Payment and mandate references — if we introduce a regulated payment or Direct Debit provider in future, we would hold only the reference or mandate identifier that provider gives us. Verdenza does not need to collect full card credentials or complete bank security details on this website, and this website does not currently take payments or set up Direct Debit mandates.

Please do not send us more information than we need, and please do not send us health information or other special-category data unless it is genuinely relevant to safe access or safe working at your property.

• To respond to your enquiry and prepare a quotation — steps taken at your request before entering a contract, and our legitimate interest in running and developing the business.
• To deliver the services and manage your account — performance of our contract with you, or steps taken at your request before a contract.
• To keep accounting, tax and business records and to handle claims, disputes and complaints — our legal obligations, and our legitimate interest in establishing, exercising or defending legal claims.
• To keep people and property safe and to investigate incidents — our legitimate interests, and our legal obligations in relation to health and safety.
• To secure our website, email and systems — our legitimate interest in preventing misuse, fraud and unauthorised access.
• Optional marketing — only with your consent, which you can withdraw at any time. We do not currently send marketing emails, and we do not sell or rent your data to anyone.

We do not sell your personal data. We share it only where necessary, with:

• service providers who process data on our behalf under contract, such as our website hosting and database platform, our email delivery provider, and our accounting and document tools;
• professional advisers, such as accountants, insurers and legal advisers, where they need the information;
• regulators, public authorities, courts or other third parties where we are legally required to disclose information, or to establish or defend legal claims;
• a regulated payment or Direct Debit provider, if and when we introduce one for a service you have agreed to;
• sub-contractors or suppliers where they need limited details to carry out work you have asked for, in which case they are required to protect your information.

We aim to keep personal data within the UK or the European Economic Area. Some of our providers may process limited data outside the UK. Where that happens, we rely on the safeguards those providers put in place — for example UK adequacy regulations, or the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with appropriate technical and organisational measures. You can ask us for more detail about the safeguards that apply.

We keep personal data only as long as we need it, and then delete it or anonymise it. Our normal retention periods are:

• enquiries that do not lead to a contract — normally up to 24 months from the last contact;
• contracts, quotations, service records and invoices — generally up to 6 years after the end of our relationship, where needed for legal, tax and accounting purposes and for potential claims;
• complaints and incident records — generally up to 6 years;
• marketing preferences — until you withdraw your consent, plus a short record of the withdrawal so we can respect it;
• cookie and storage preferences — held in your own browser until you clear them or they expire.

Where a longer period is genuinely required — for example an unresolved claim — we keep the relevant records until the matter is concluded.

We use appropriate technical and organisational measures to protect personal data, including access controls, encrypted connections to our website and systems, reputable hosting and email providers, and limiting access to those who need it. No system can be guaranteed completely secure, so please avoid sending sensitive information by unencrypted email where you can avoid it.

Under UK data protection law you have the right to:

• be informed about how we use your personal data;
• ask for a copy of the personal data we hold about you;
• have inaccurate personal data corrected;
• ask us to erase personal data where there is no good reason for us to keep it;
• ask us to restrict how we use your personal data;
• object to processing based on our legitimate interests, and object to direct marketing at any time;
• ask for portability of data you gave us, where that right applies;
• withdraw consent at any time where we rely on consent.

To exercise any right, email office@verdenza.co.uk. We will respond within one month, and will tell you if we need longer because the request is complex. There is normally no charge.

If you are unhappy with how we have handled your personal data, please tell us first so we can put it right — see our complaints procedure. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk or on 0303 123 1113.

Our services are aimed at businesses and at adult householders. We do not knowingly collect personal data about children through this website. If you believe a child has given us personal data, contact us and we will delete it.

Our use of cookies and browser storage is explained separately in our cookie and storage policy.

We may update this notice as our business or the law changes. This version is effective 14 September 2026. If we make a significant change we will make that clear on this page.